Shipping & Delivery Policy

We deliver within Jamaica only to the following areas; Kingston, Negril, Montego Bay and Ocho Rios. We do not ship to addresses outside Jamaica, and our products are not for sale, possession, or consumption outside of Jamaica. Please provide a complete, accurate delivery address in Jamaica; we cannot deliver to addresses we are unable to verify.

Orders are fulfilled by our third party delivery partner, Island Run. Every delivery is tracked from pickup to drop-off, with proof of delivery recorded for each completed order.

Orders are normally processed within 1 to 2 business days of payment being confirmed; orders placed on weekends or public holidays are processed on the next business day. Typical delivery times from dispatch are 1 to 3 business days. These are estimates rather than guarantees - deliveries can take longer during peak periods or in circumstances outside our control, such as weather or road conditions - and we will keep you informed of any significant delay.

Any delivery charge, and any service fee that applies to your order, is calculated by location and shown at checkout before you pay. There are no charges added after checkout. This full allotment of delivery and service fees will be shown on Island Run's checkout page.

Our products are for adults 18+. The courier may ask the person receiving the order for proof of age, and delivery may be refused or rescheduled if no one aged 18 or over is available to receive it or satisfactory proof of age cannot be provided. Orders cannot be left unattended or handed to anyone other than an authorized recipient. Island Run will also request ID verification prior to processing orders.

Please check your order when it arrives. If anything is damaged, missing, or incorrect, contact us within 24 hours as set out in our Returns & Refunds Policy. Risk in the products passes to you once the order has been delivered to the address you provided.

Please make sure your delivery details are correct at checkout. If a delivery fails because the address was wrong or incomplete, or because no eligible recipient was available, we will contact you to rearrange it, and a re-delivery charge will apply. We are not responsible for delay or non-delivery caused by inaccurate address details. If repeated delivery attempts fail, the order may be returned to us and refunded less the delivery and service check out fees incurred.

For anything about a delivery, email support@spiritusja.com or message us on WhatsApp at +1 (876) 443-5896 with your order number.