Returns & Refunds Policy

If your order arrives damaged or defective, or you receive the wrong item, we will make it right. Contact us within 24 hours of delivery with your order number, a short description of the issue, and clear photos of the item and its packaging. Once verified, we will send a replacement or, where a replacement is not possible, refund the affected item in full, including any delivery charge paid on it. If we need the item back, we will arrange and cover the return. We reserve the right to verify your claim against photo evidence provided by our third-party delivery provider, Island Run and reject the claim if there is a known difference between said claim and the state of the product upon delivery.

We do not accept returns or offer refunds where you simply change your mind, order incorrectly, or no longer require the products. Because our products are ingestible goods subject to storage, handling, and traceability requirements, we cannot restock or resell items once they have left our control.

For health and safety reasons we cannot accept returns of, or refunds for the following:

• unopened orders where you have changed your mind;
• items that have been opened or used, or whose seal or tamper-evidence is broken;
• items returned without their original packaging;
• requests made outside the timeframes above; or
• items stored or handled after delivery in a way that affects their safety or quality.

This does not affect your rights in respect of damaged, defective, or incorrectly supplied items under section 1, or any rights you have under Jamaican law that cannot be excluded.

If we cancel an order or an item because we cannot fulfil it, or because we suspected eligibility criteria are not met (age 18+, delivery within Jamaica), the amount that you paid for that item will be refunded in full.

Approved refunds are made to the original payment method used for the order. Please allow 5 to 10 business days after approval for the refund to reach you, depending on your bank or payment provider. Cash-on-delivery orders are refunded by bank transfer to an account in your name, with Spiritus reserving the rights to refund in either USD or JMD.

Email support@spiritusja.com or message us on WhatsApp at +1 (876) 443-5896 with your order number and we will guide you through the next steps.